Privacy Policy

1. Information We Collect

When you use Skanda's Atelier, we collect the following information to provide you with the best shopping experience:

• Personal Information: Name, email address, phone number
• Delivery Information: Shipping and billing addresses
• Payment Information: Processed securely via Razorpay — we do not store card details
• Usage Data: Pages visited, products viewed, browser type, IP address
• Account Data: Login credentials (passwords are encrypted)

2. How We Use Your Information

• To process and fulfil your orders
• To send order confirmations and shipping updates
• To respond to your queries and provide customer support
• To send promotional offers and new arrivals (you can opt out anytime)
• To improve our website and personalise your experience
• To comply with legal obligations

3. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers (courier partners, payment processors) solely to fulfil your orders. These partners are bound by confidentiality agreements and are not permitted to use your data for any other purpose.

4. Cookies

We use cookies to enhance your browsing experience, remember your preferences, and analyse website traffic. You can control cookie settings through your browser. Disabling cookies may affect some features of our website.

5. Data Security

We implement industry-standard security measures including SSL encryption, secure authentication, and regular security audits to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and data
• Opt out of marketing communications at any time
• Lodge a complaint with the relevant data protection authority

7. Contact Us

For any privacy-related concerns or to exercise your rights, contact us at skandasatelier@gmail.com or call us at +91 98941 14535.